Privacy Policy

Summary

We collect the minimum information needed to run secure event access and account services. We do not sell personal information. We use your data to operate the product, secure accounts, improve reliability, and meet legal obligations.

Scope

This policy applies to SecureShot Pass websites, apps, APIs, support interactions, and related services. It also applies to event guests, organizers, team users, and account admins who interact with the platform.

Information We Collect

• Account details: name, email, phone number, authentication and verification status.
• Event data: invitations, RSVP status, pass activity, check-in records, and related audit logs.
• Device and technical data: IP address, browser/device details, timestamps, and log metadata used for security and diagnostics.
• Support and communications data: messages sent to support and service-related communications.

How We Use Information

• Provide sign-in, account access, invitations, digital pass issuance, and check-in.
• Protect users and platform security, including abuse, fraud, and incident response.
• Maintain product performance, reliability, analytics, and troubleshooting.
• Communicate important service notices, updates, and account messages.
• Comply with legal obligations, enforce terms, and resolve disputes.

Legal Bases (Where Required)

Depending on your location, we process data based on contract performance, legitimate interests, legal obligations, and consent where required.

SMS, OTP, and Email Communications

We send transactional messages such as one-time passcodes, account security alerts, invitations, and critical service notices. Message frequency varies by usage. Message and data rates may apply based on your carrier plan.

• Reply STOP to opt out of non-essential SMS where available.
• Reply HELP for SMS assistance where supported.
• Some service-critical communications may still be delivered through available channels for account and security reasons.

Sharing and Disclosure

We do not sell personal information. We may share data with processors and service providers who help us run the platform, strictly for authorized business purposes and under contractual safeguards.

• Cloud hosting, authentication, messaging, and infrastructure providers.
• Professional advisors (legal, security, accounting) when necessary.
• Law enforcement or regulators when legally required.
• A buyer or successor in a merger, acquisition, financing, or asset transfer, subject to standard confidentiality and transition protections.

Cookies and Similar Technologies

We use cookies and similar technologies for session continuity, security, preferences, and service analytics. You can control cookies through browser settings, but some features may not work properly if disabled.

Data Retention

We retain data for as long as needed to provide services, maintain security/audit records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.

Security

We use reasonable administrative, technical, and organizational safeguards to protect data. No system is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be processed in countries other than your own. Where required, we use recognized transfer safeguards and contractual protections.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, export, or restrict certain processing of your personal information, and to appeal certain decisions. We may verify your identity before fulfilling requests.

We will not discriminate against you for exercising applicable privacy rights.

Children

SecureShot Pass is not directed to children under 13 (or equivalent minimum age in your jurisdiction). If you believe a child provided personal information without proper authorization, contact us so we can review and remove it when appropriate.

Third-Party Links and Services

Our service may link to third-party sites or integrate with third-party services. Their practices are governed by their own terms and privacy policies.

Changes to this Policy

We may update this policy from time to time. We will update the "Last updated" date and may provide additional notice when required by law.

Contact

For privacy questions or requests, contact [email protected].